Shipping Policy

Processing Time Orders are processed within 1–3 business days. You will receive a confirmation email once your order has been shipped.

Shipping Time Standard shipping typically takes 3–7 business days within the United States. Delivery times may vary depending on your location and the carrier.

Shipping Rates Shipping rates are calculated at checkout based on your location and the weight of your order. Free shipping promotions will be shown at checkout when available.

Tracking Information A tracking number will be emailed to you once your order has shipped. Please allow up to 48 hours for tracking updates to appear.

Incorrect Address Please make sure your shipping address is correct at checkout. If you entered the wrong address, contact us immediately at sjstepbystep@gmail.com. We cannot guarantee changes once an order has been processed.

Shipping Delays We are not responsible for delays caused by carriers, weather conditions, holidays, or other factors outside our control. All delivery times are estimates and not guaranteed.

Lost or Stolen Packages Once a package is marked as delivered by the carrier, Step by Step is not responsible for lost or stolen items. If this occurs, please contact the carrier directly.

International Shipping At this time, we do not ship internationally, but we are working on adding this option in the future.